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FAQ's

ARE PRICES THE SAME ON THE ONLINE STORE AND AT MY LOCAL WORTH STORE?

Yes, but if there are any discrepancies between the prices that appear on the website and those marked on garment tags, the correct price is always the one on the tag.

WILL YOU RESTOCK ITEMS THAT ARE MARKED AS “SOLD OUT”?

If an item is sold out, you can request that we notify you when it is back in stock. If it becomes available again within 15 days we will send you an e-mail to let you know. If there is no more stock, we will remove it from the website

WILL I RECEIVE THE SAME PRODUCT I SEE IN THE PHOTO?

Yes, we have made every effort to display as accurately as possible the colors of our products that appear on the website. However, as the actual colors you see will depend on your screen resolution, we cannot guarantee that your screen’s display of any color will accurately reflect the color of the product on delivery.

IS IT POSSIBLE TO RECEIVE REGULAR INFORMATION VIA E-MAIL WITH THE LATEST WORTH ITEMS AND OFFERS?

Yes, you just have to subscribe to the Worth newsletter by filling in your email ID, and you will receive information about the latest Worth items, articles and events.
You can find the Newsletter tab in website footer at www.worth.com.pk

CAN I UNSUBSCRIBE TO THE WORTH NEWSLETTER?

You can easily cancel your subscription by clicking on the “newsletter” menu and select “Unsubscribe”.

HOW CAN I RECOVER A FORGOTTEN PASSWORD?

If you have forgotten your password, you can recover it from “Login – Forgotten your password?” section. You will receive an e-mail with a link to enter and confirm your new password. Your password must be alphanumeric with a minimum of 8 characters including at least one uppercase letter.

 

HOW CAN I MAKE SURE MY PURCHASE WAS MADE CORRECTLY?

Once you place your order you will receive a confirmation e-mail. If you do not receive the e-mail, contact our Customer Service department at [email protected].

CAN I FIND OUT THE STATUS OF MY ORDER? 

Yes. Go to the orders placed section in my account and you will see the real-time status of your order.
In the case that you placed the order as a guest, you can track the status and manage the order from the confirmation email.

WHAT SHOULD I DO IF I RECEIVE A FAULTY ITEM/ INCORRECT ITEM?

Worth only sells items in perfect condition, so in the exceptional case that you receive a garment with a defect, contact our Customer Service department via E-mail, sharing the images of the defective article along with your order number at [email protected] or you can file your complaint on our complaint form https://worth.com.pk/contact-us/
If you were to, accidentally, receive an item that you did not order, please contact our customer service.

IS MY PERSONAL INFORMATION CONFIDENTIAL?

Your personal information is confidential. We do not rent, sell, barter or trade email addresses. When you place an order with us, we collect your name, address, telephone number, credit card information and your email address. We use this information to fulfill your order and to communicate with you about your order. All your information is kept confidential and will not be disclosed to anybody unless ordered by government authorities.

HOW CAN I CONTACT THE CUSTOMER SERVICE DEPARTMENT?

You can share your queries or comments by calling UAN: 111-11 6387 or by contacting us through the “Need Help” section in the website footer or by E-mailing us at [email protected]

DO I HAVE TO REGISTER TO MAKE AN ONLINE PURCHASE?

You can make an online purchase as a guest, without having to create a user account in the online store. This purchasing option is also available on our Mobile App and Website.
At Worth we recommend having a user account, as it will make shopping easier by saving an address book and your payment details. You also have a record of orders, returns and invoices.

CAN I PLACE AN ORDER BY PHONE?

No. You will have to place the order online.

How to Buy

You just have to follow these steps:

  • Choose the Gender (men, women or Junior’s) and Products from the Collection (garment type).
  • Display the product(s) that interest you. With just one click you’ll get an expanded view of the garment showing details and the back of the product, as well as its composition, available sizes, reference number and price.
  • Select a garment and add the item to your Shopping Cart. You can then choose to continue shopping or process the order. Select the size and color of the product(s) you want right from there. To process your order, click on your Shopping Cart.
  • If you want to continue shopping, repeat the process; when you are finished click on “Shopping cart” and then on “Place Order.”
  • Once you’ve entered your information, check that it’s correct and click “Continue to Shipping”
  • Select a payment method i.e. COD or Paid through Credit card.
  • Display the product(s) that interest you. With just one click you’ll get an expanded view of the garment showing details and the back of the product, as well as its composition, available sizes, reference number and price.
  • Display the product(s) that interest you. With just one click you’ll get an expanded view of the garment showing details and the back of the product, as well as its composition, available sizes, reference number and price.

Note: For COD orders billing and shipping address should be the same.

  • Click on “Complete order” to check out.

Item availability

HOW CAN I FIND OUT IF AN ITEM IS AVAILABLE?

To find out if an item is available on the online store simple enter the reference number into the search engine on our website.

WHAT IF I DON’T HAVE THE REFERENCE NUMBER?

We need the reference number because due to the large quantity of items and frequent updates, it would be very difficult for us to identify the exact item in question without it.

We encourage you to take a look at our collections and social media profiles to see if you can find the item and its reference number.

If ultimately you are not able to locate the reference number we invite you to send us a photo by e-mail so that the corresponding department can make the necessary verifications to answer your question.

HOW CAN I USE THE SCAN FEATURE ON THE APP?

Simply open the application and scan the tag of an Worth item. You will be directed to the page on WORTH.COM.PK where you can purchase the product.

ARE ITEMS FROM PAST SEASONS AVAILABLE?

No, on WORTH.COM.PK only items from the current season are available. You may find them on the Worth Factory Outlets.

WHERE CAN I FIND A SIZE CHART?

On product pages you can find a size chart to the right of each photo. We encourage you to check out “Size chart” section. If you are nevertheless still having doubts, contact our Customer Service department at [email protected]

I WOULD LIKE MORE INFORMATION ABOUT COMPOSITION AND CARE TIPS FOR AN ITEM.

On product pages you can find a Composition & Care to the right of each photo. We encourage you to check out “Composition & Care” section. If you are nevertheless still having doubts, contact our Customer Service department at [email protected]

Payment

WHAT PAYMENT METHODS CAN I USE TO MAKE PURCHASES?

We offer the following payment methods: COD, VISA, MasterCard and Discount Coupons.

WHY WAS MY CREDIT CARD DECLINED?

Your card may have been declined for one of the following reasons:

  • The card may be expired: check that your card is not past its expiry date.
  • You may have reached the card limit: check with your bank that the card has not exceeded the limit amount for purchases.
  • You may have entered something incorrectly: check that you have correctly filled in all the necessary fields.

WHAT SHOULD I DO IF I SEE A DOUBLE CHARGE FOR AN ORDER?

Contact your bank for more information. You can also contact our customer service department at [email protected]

CAN I PAY IN THE STORE WHEN I RECEIVE THE ORDER?

The payment must be made through COD or online to finalize the order, and it is not possible to pay in the store when you receive it. However, you have the option to try on the items in the store when you pick up your order and return or exchange any items you are not happy with.

Shipping/Deliveries

WHERE CAN I RECEIVE MY ORDER?

You can receive it at a private address (home, work or a drop point), but never a post office box or at Outfitters store of your choice.

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

It takes 3-4 business days for your order to be delivered at your doorstep.

HOW MUCH ARE SHIPPING COSTS?

PKR 180 will be charged on order value of less than PKR 2,500. We provide free shipping for orders valued above PKR 2,500 in Pakistan.

WHICH COURIER WILL DELIVER THE ORDER?

It depends on the delivery area and the type of shipment. When the order leaves our warehouse we will send you an e-mail with the courier information with tracking details.

WHAT HAPPENS IF I’M NOT AT HOME WHEN THE ORDER IS DELIVERED?

You will receive an SMS from the courier stating the payable amount. Be sure to be present at home for self-collection. In case of absence, any designated person/ family member can receive the parcel.

Exchange/Returns

WHAT ARE THE TYPES OF RETURN?

In-store returns:

In case of in-store purchases, take your order and purchase receipt in electronic or paper format to any Outfitters store.

DO YOU WANT TO RETURN AN ONLINE ORDER?

All products purchased from outfitters.com.pk can be exchanged within 14 days of purchase only if:-

The item(s) is faulty, damaged or defective at the time of delivery.
The item(s) does not match the original specifications of the product or is found to be not the same as you had actually purchased.

You must notify us within 3 days of delivery by writing to [email protected] or by calling at 042-111-11 6387, in case you want to raise a dispute. At Outfitters, we look at each dispute on a case-by-case basis and tries to be fair to both parties.

Replacement will be sent in case a defected/faulty/damaged item is shipped. You will be required to email photographic evidence of the defective item at [email protected], within 14 days of purchase before any claims can be processed.

There are certain scenarios where it is difficult for us to support returns & exchanges. Such scenarios include but are not limited to the following:

  • Exchange request is made outside the specified time frame.
  • The product is damaged because of use.
  • The product has tampered.
  • Anything is missing from the package including price tags, labels, original packing, freebies, and accessories.
  • Undergarments: cannot be exchanged or returned without the original packaging, except for tops and bodysuits.
  • Packs: packs of products (containing more than one item) are considered to be one item, so their packaging may not be opened and they may not be returned partially or individually.
  • Accessories: must be returned with the original packaging intact.
  • Fragrances: must be returned in the original, sealed packaging.

HOW LONG DO I HAVE TO MAKE RETURNS?

The deadline for all returns is 14 Calendar days from the delivery date.

DO I HAVE TO PAY FOR RETURNS?

In-case you have received your exact order with correct items and sizes, you will have to pay the courier charges for all the returns to Outfitters.

HOW WILL MY MONEY BE REFUNDED?

Once the return has been approved and submitted to Outfitters (items must be in perfect condition and have their inside labels), you will receive the amount via Bank Transfer/ Discount Coupon.

WHEN WILL I RECEIVE THE REFUND FOR MY RETURN?

After the return is approved, you will receive a confirmation email indicating that the amount will be reimbursed via the same bank information you have provided at the time of order placement.

WHAT SHOULD I DO IF THE RETURN AMOUNT IS INCORRECT?

Contact our Customer Service department at [email protected] or UAN 042-111-11 6837 and we will resolve the problem as soon as possible.

OUTFITTERS.COM.PK reserves the right to refuse returns requested or sent outside the set deadline, or for items that are not in the same condition in which they were received

DO YOU REFUND THE SHIPPING COSTS IF I RETURN ALL THE ITEMS IN AN ORDER?

No.

EXCHANGES:

CAN I EXCHANGE MY ITEMS?

All products purchased from outfitters.com.pk can be exchanged within 14 days of purchase only if

The item(s) is faulty, damaged or defective at the time of delivery.
The item(s) does not match the original specifications of the product or is found to be not the same as you had actually purchased.

You must notify us within 3 days of delivery by writing to [email protected] or by calling at 042-111-11 6387, in case you want to raise a dispute. At Outfitters, we look at each dispute on a case-by-case basis and tries to be fair to both parties.

Replacement will be sent in case a defected/faulty/damaged item is shipped. You will be required to email photographic evidence of the defective item at [email protected], within 14 days of purchase before any claims can be processed.

There are certain scenarios where it is difficult for us to support returns & exchanges. Such scenarios include but are not limited to the following:

  • Exchange request is made outside the specified time frame.
  • The product is damaged because of use.
  • The product has tampered.
  • Anything is missing from the package including price tags, labels, original packing, freebies, and accessories.
  • Undergarments: cannot be exchanged or returned without the original packaging, except for tops and bodysuits.
  • Packs: packs of products (containing more than one item) are considered to be one item, so their packaging may not be opened and they may not be returned partially or individually.
  • Accessories: must be returned with the original packaging intact.
  • Fragrances: must be returned in the original, sealed packaging.

CAN I EXCHANGE MY ITEMS AT ANY OUTFITTERS STORE?

Yes, as long as the store has the section the garment comes from (Men / Women or Juniors) except for factory outlets

Discounts/Promotional Codes

HOW CAN I USE A DISCOUNT CODE?

Discount codes are entered just before completing payment and finalizing the order.

When you are at the payment stage, enter the code we sent you in the “Gift Card or Discount Code” field during step “3.Payment” and click Apply. You will then be able to see the discount reflected in the final purchase amount.

Don’t forget that promotional codes have expiry dates, they may not be combined with other offers and they are valid exclusively for one use on the online store.

IF I HAVE A CODE, IS THE DISCOUNT APPLIED AUTOMATICALLY?

Once you enter the code in the field “Discount code” and click on Apply only then you will see the discount reflected in the final purchase amount.

HOW CAN I FIND OUT WHEN THE NEXT PROMOTION ON OUTFITTERS.COM.PK WILL BE?

We announce our promotions on the home page of our website and through social media, newsletters and push messages on our App.

CAN I EXCHANGE AN ITEM THAT I BOUGHT DURING A PROMOTION?

You may exchange items purchased during promotions at any physical Outfitters store as long as they are available.

If the items are sold out at your nearest store and you decide to make a new online purchase, the price will be as shown on our website on that day.

Modification of Info & Orders

HOW CAN I MODIFY MY ACCOUNT LOGIN INFORMATION?

To change your login information you have to first log in to your account. In the section “Login details” you can change the password and email address linked to your user account.

HOW CAN I MODIFY THE DEFAULT DELIVERY ADDRESS ON MY ACCOUNT?

You have to first log in to your account, then in the “Address book” section you can add new addresses or change or delete existing ones.
You can also modify the address in the “Shipping” step of the purchase process, but the changes you make there will not be saved for future purchases.

CAN I MODIFY THE DELIVERY METHOD OR STORE FOR MY ORDER?

It is not possible to modify the delivery method for a completed order. If it has not left the warehouse yet, you may cancel it and make a new purchase with the correct delivery method. Be aware that in the meantime some of the items may have sold out.

CAN I ADD, DELETE OR CHANGE ITEMS IN A COMPLETED ORDER?

It is not possible to modify the content of completed orders. If it has not left the warehouse yet, you may cancel it and make a new purchase. Be aware that in the meantime some of the items may have sold out.

WHAT DO I DO IF MY ACCOUNT IS DISABLED?

Accounts are automatically disabled when incorrect login details are entered too many times. To log back in you have to contact our Customer Service department at [email protected]

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